If a client arrives more than 5 minutes late for their scheduled appointment, Clean Slate Waxing Lounge may not be able to accommodate some, or all of the scheduled services due to booking constraints. If the remaining scheduled appointment time doesn't allow for the completion of the scheduled services, the client will be asked to reschedule for a later date and time, this will count as a rescheduling less than 24 hours and will result in a rescheduling fee. If you arrive after your scheduled appointment time, depending on circumstances, we may need to modify your service by shorting the duration of treatment, waxing services do not apply. If the service is able to be completed Clean Slate Waxing Lounge suggests that clients arrive 10-15 minutes before their scheduled appointment time to allow adequate time for the check-in process and to avoid any rescheduling for late arrivals.​  New clients; please arrive 15 minutes before scheduled appointment time to fill out new client intake form(s), these form(s) are emailed and can be done before your scheduled appointment.

We are committed to providing all clients with exceptional services.  As a courtesy,  you will receive an email, call and a text reminder to confirm the date and time of your appointment.  We hope you do not need to cancel, but if you must, we would appreciate notice as follows, a 24-hour advance notice is required for service(s) less than one hour in length.  
A 48-hour advance notice is required for any service, spa package and multiple treatments lasting one hour or more in duration.  When a client cancels without giving enough notice, they prevent another client from being seen.  We greatly appreciate all assistance in providing our service providers sufficient notice of any changes to scheduled appointment times.

*Upon booking, a credit card is required in order to hold your reservation. Without a valid credit card on file, appointments will not be reserved. Please call to reschedule or cancel an appointment. You can also do so through our online booking as long as it is at least 48 hours before your appointment.

*Upon booking, a 25% deposit is required for all services. This 25% deposit will be applied to your service balance at your appointment. If you cancel your appointment within the window or no call no show your deposit will be refunded and the appropriate fees will be charged. If you cancel your appointment outside of the cancellation window, your deposit will be available to use at your next appointment or will be refunded if you choose to not reschedule your appointment. Keep in mind that it will take 5-10 business days for the refund to process.
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*Cancelling or rescheduling within 24-hours of appointment,  that is less than one hour will result in a charge of 50% of the total services scheduled.
*Cancelling or rescheduling within 48-hours of appointment, that is one hour or more in duration will result in a charge of 50% of the total services scheduled.
*A "No Call No Show" will result in a charge of 100% of the total services scheduled.
*If we do not hear from you within 10 minutes of your appointment start time it is considered a "No Call No Show" will result in a charge of 100% of the total services scheduled.
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*Clients that have Wax Packages or Memberships still abide by the cancellation policy. We can not use a wax package or a membership credit in replace of the cancellation fee.

​At Clean Slate Waxing Lounge, your satisfaction matters to us. We stand behind the quality of our services and products while maintaining clear policies to ensure fairness and consistency.
‍Retail Products -Unopened products: may be returned within 10 days of purchase for a full refund.
‍Opened products: are non-returnable unless accompanied by proof of an adverse or allergic reaction.
‍Sale or discounted items- are final sale and cannot be returned or exchanged.
‍Gift Cards- Gift cards are non-transferable, non-refundable, and not redeemable for cash.Gift card balances may not be used for gratuity. Clean Slate Waxing Lounge is not responsible for lost or stolen gift cards.
‍Packages & Memberships- All packages are non-refundable and non-transferable once purchased. No exceptions.
‍Memberships: require a minimum 3-month commitment and automatically renew every 3 months unless canceled in accordance with membership terms.
‍Services- All services are non-refundable.If your waxing service does not meet your expectations, please contact us within 72 hours of your original appointment to schedule a complimentary adjustment.
We appreciate your understanding and thank you for trusting Clean Slate Waxing Lounge for your self-care needs.

*A minimum of a 3 month membership agreement. The membership is non-transferrable and cannot be refunded for any reason. *A written notice in person is required to cancel membership. *A notice must be given 15 days prior to draft day or client will be charged for next month membership fee. *All memberships after 3 months will auto-renew. *Memberships cannot be shared. *A valid credit card will be used to draft once per month on the 1st day of the month for the membership fee. *If you get a new credit card/debit card, you agree to contact us immediately with the new card information. *You understand that you will receive the treatment per month that is included in the tier you join. *HydraFacials and Facials must have a minimum of 2 weeks between treatments. *If you do not show up for your booked treatment, it will be considered a no call no show and the no call no show fee of 100% will be charged to the credit card on file, membership credits cannot be used for no call no show fees or cancellation fees.*Some procedures cannot be performed if the condition of your skin makes it potentially harmful. This could be sunburned skin, use of certain medications like Accutane, retinoids and pregnancy or active skin disease and other medical conditions. *Our Licensed professional will inform you if there are any contraindications. *Please notify us before booking your treatment if something about your health has changed. Your safety is our top priority. *Unused treatments each month can be rolled over while membership is active. After you cancel your membership you have 90 days to use any unused credits, after that they will expire. After 90 days they will not be credited and have no cash value. *Appointment required. *Using your perk discounts cannot be combined with other monthly specials discounts. *Perks are not valid after membership is canceled, even in the event that roll over treatments are being redeemed.

We offer a 2 day no-chip guarantee on CND Shellac gel polish and Dazzle Dry polish.
Contact us & email photos of your chipped polish within the guaranteed window of 2 days since your nail service and we will schedule your complimentary redo, with the same color polish. Call (512) 688-5159.
All services are final sale and non-refundable.

Privacy Policy Effective Date: [10/30/25]
At Clean Slate Waxing Lounge, your privacy is our priority. We value the trust you place in us and are committed to protecting your personal information with transparency and care.
‍Information We Collect- We may collect personal information when you book an appointment, create an account, make a purchase, or sign up for updates. This may include your: Name,Email address, Phone number, Billing information (such as credit card details, processed securely), Zip code or location. We may also collect non-personal information, such as browser type, device information, and usage data, to help us improve our website and app experience.
‍How We Use Your Information- Your information is used to:Schedule and manage appointments. Process payments securely. Communicate important updates, confirmations, and promotions (only if you opt in). Improve our services, website, and mobile app experience.
‍Information Sharing- We value your trust and never sell, rent, or trade your personal information. We may share limited information only with trusted service providers (such as payment processors or booking platforms) as needed to fulfill your requests and maintain smooth operations. These partners are required to keep your data secure and confidential.
‍Data Security- We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. All payment transactions are processed through secure, PCI-compliant systems.
‍Your Choices- You can update or remove your information, unsubscribe from promotional communications, or request deletion of your data by contacting us at info@cleanslatewax.com.
‍Policy Updates- Clean Slate Waxing Lounge may update this Privacy Policy periodically. The latest version will always be posted here with an updated effective date.