Policies
By using our services, you agree to the following Company Policies set forth.
Age Requirements
Children under the age of 12 may not receive a facial, nail service or body waxing service. Massage services are only for guests over the age of 18. Guests 17 and under must have the client intake form(s) filled out in completion and signed by parent or guardian. Any future services that differ from the first visit will also require consent, including forms needing updating every six months. Guests 17 and under must have a parent or guardian in the treatment room throughout the duration of their treatment.
For the safety and comfort of our guests and staff: babies, toddlers, and children are not permitted to accompany an adult during their service.
For the safety and comfort of our guests and staff: babies, toddlers, and children are not permitted to accompany an adult during their service.
Spa 101
We kindly ask our guests to silence any electronic devices and refrain from taking phone calls while in the spa. Be mindful of other people and speak softly. Remember, people around you are trying to relax, too!
For the safety and comfort of our guests and staff we do not allow additional people into treatment rooms that do not have an appointment.
For the safety and comfort of our guests and staff we do not allow additional people into treatment rooms that do not have an appointment.
Late Policy
If a client arrives more than 5 minutes late for their scheduled appointment, Clean Slate Waxing Lounge may not be able to accommodate some, or all of the scheduled services due to booking constraints. If the remaining scheduled appointment time doesn't allow for the completion of the scheduled services, the client will be asked to reschedule for a later date and time, this will count as a rescheduling less than 24 hours and will result in a rescheduling fee. If you arrive after your scheduled appointment time, depending on circumstances, we may need to modify your service by shorting the duration of treatment, waxing services do not apply. If the service is able to be completed Clean Slate Waxing Lounge suggests that clients arrive 10-15 minutes before their scheduled appointment time to allow adequate time for the check-in process and to avoid any rescheduling for late arrivals. New clients; please arrive 15 minutes before scheduled appointment time to fill out new client intake form(s), these form(s) are emailed and can be done before your scheduled appointment.
Cancellation/ Rescheduling Policy
We are committed to providing all clients with exceptional services. As a courtesy, you will receive an email, call and a text reminder to confirm the date and time of your appointment. We hope you do not need to cancel, but if you must, we would appreciate notice as follows, a 24-hour advance notice is required for service(s) less than one hour in length.
A 48-hour advance notice is required for any service, spa package and multiple treatments lasting one hour or more in duration. When a client cancels without giving enough notice, they prevent another client from being seen. We greatly appreciate all assistance in providing our service providers sufficient notice of any changes to scheduled appointment times.
*Upon booking, a credit card is required in order to hold your reservation. Without a valid credit card on file, appointments will not be reserved. Please call to reschedule or cancel an appointment. You can also do so through our online booking as long as it is at least 48 hours before your appointment.
*Cancelling or rescheduling within 24-hours of appointment, that is less than one hour will result in a charge of 50% of the total services scheduled.
*Cancelling or rescheduling within 48-hours of appointment, that is one hour or more in duration will result in a charge of 50% of the total services scheduled.
*A "No Call No Show" will result in a charge of 100% of the total services scheduled.
*If we do not hear from you within 10 minutes of your appointment start time it is considered a "No Call No Show" will result in a charge of 100% of the total services scheduled.
*Clients that have Wax Packages of Skincare Memberships still abide by the cancellation policy. We can not use a wax package or Facial service in replace of the cancellation fee.
A 48-hour advance notice is required for any service, spa package and multiple treatments lasting one hour or more in duration. When a client cancels without giving enough notice, they prevent another client from being seen. We greatly appreciate all assistance in providing our service providers sufficient notice of any changes to scheduled appointment times.
*Upon booking, a credit card is required in order to hold your reservation. Without a valid credit card on file, appointments will not be reserved. Please call to reschedule or cancel an appointment. You can also do so through our online booking as long as it is at least 48 hours before your appointment.
*Cancelling or rescheduling within 24-hours of appointment, that is less than one hour will result in a charge of 50% of the total services scheduled.
*Cancelling or rescheduling within 48-hours of appointment, that is one hour or more in duration will result in a charge of 50% of the total services scheduled.
*A "No Call No Show" will result in a charge of 100% of the total services scheduled.
*If we do not hear from you within 10 minutes of your appointment start time it is considered a "No Call No Show" will result in a charge of 100% of the total services scheduled.
*Clients that have Wax Packages of Skincare Memberships still abide by the cancellation policy. We can not use a wax package or Facial service in replace of the cancellation fee.
Return Policy
Any unopened products may be returned within 10 days for a full refund. Any opened products can not be returned, unless shown proof of allergic reaction. All or any products sold at a sale or discounted price are marked as final sale.
Gift cards are non-transferrable, non-refundable and are not redeemable for cash, gift card balances can not be used for gratuity. Clean Slate Waxing Lounge is not responsible for lost or stolen gift cards.
Wax packages are non refundable and non transferrable once purchased. Unfortunately, no exceptions can be made. Memberships are a minimum of a 6 month commitment and automatically renew after 6 months.
Services of any kind are non-refundable. In the case we have not met your expectations with your service, we would like to invite you back within 72 hours from the original appointment for a complimentary adjustment.
Thank you for your understanding.
Gift cards are non-transferrable, non-refundable and are not redeemable for cash, gift card balances can not be used for gratuity. Clean Slate Waxing Lounge is not responsible for lost or stolen gift cards.
Wax packages are non refundable and non transferrable once purchased. Unfortunately, no exceptions can be made. Memberships are a minimum of a 6 month commitment and automatically renew after 6 months.
Services of any kind are non-refundable. In the case we have not met your expectations with your service, we would like to invite you back within 72 hours from the original appointment for a complimentary adjustment.
Thank you for your understanding.
2 Day No-Chip Guarantee
We offer a 2 day no-chip guarantee on CND Shellac gel polish and Dazzle Dry polish.
Contact us & email photos of your chipped polish within the guaranteed window of 2 days since your nail service and we will schedule your complimentary redo, with the same color polish. Call (512) 688-5159.
All services are final sale and non-refundable.
Contact us & email photos of your chipped polish within the guaranteed window of 2 days since your nail service and we will schedule your complimentary redo, with the same color polish. Call (512) 688-5159.
All services are final sale and non-refundable.
Privacy Policy
Clean Slate Waxing Lounge collects information when we need to personally identify you. This personal information can include your name, email address, zip code, phone number and credit card information. Clean Slate Waxing Lounge will never disclose your personal information to other companies.
Limits of Liability
All clients are required to complete a release form prior to the corresponding service. Refusal to sign a release form will result in denial of service. Clients are required to disclose any skin conditions, medical conditions, injuries, pregnancy, allergies, or medications that may affect our ability to treat you for certain services. Client's use of any products or medications containing Hydroxies, Photosensitive drugs, Antibiotics, Accutane, or Retin-A and other A products must also be disclosed since these products can cause tearing or removal of layers of skin where waxing is performed and/ or reactions during a Facial, Chemical Peel, HydraFacial or BrowLamination.
By using services provided by Clean Slate Waxing Lounge, the client understands and agrees to the following:
By using services provided by Clean Slate Waxing Lounge, the client understands and agrees to the following:
- An adverse reaction during their Waxing, Facial, Chemical peel, HydraFacial, Lash Lift, Brow Lamination, Lash Tint, Brow Tint, Nail Services and Massage Therapy may occur.
- Client authorizes Clean Slate Waxing Lounge and its staff to perform specified services and hereby releases Clean Slate Waxing Lounge and its officers, employees, agents, and assigns from any and all liability arising from, or as a result of the Waxing, Facial, Chemical Peel, HydraFacial, Lash Lift, Brow Lamination, Lash Tint, Brow Tint, Massage or Nail service treatment they receive.
- Client assumes full and complete responsibility for any personal injury, loss or damage to their health, or loss or damage to their property as a result of services they receive at Clean Slate Waxing Lounge.
- Clean Slate Waxing Lounge cannot and does not claim to diagnose or give advice on any medical conditions of the skin.
- Client agrees to seek immediate medical attention and advice from a qualified physician or medical facility should any irritation or adverse reaction occur.
*All pricing subject to change*
